Installations Co-ordinator

Job Title: Installations Co-ordinator

General Purpose: to provide assistance to the Installations Department

Main Job Tasks and Responsibilities

  • Liaising with clients and Suppliers to arrange delivery of goods for installers for installation projects
  • Responding to customer requests as part of the customer service experience, inform relevant departments and update cases on Management system
  • Administration support for Installations department – update installations schedule and inform relevant departments of any changes
  • Preparation of Job Packs for Installation teams. Maintain sub-contractor Skills Matrix for review by others
  • Monitoring deliveries in progress for installations, informing personnel about logistical problems or updates and handling questions or complaints from personnel, sub-contractors and customers
  • Completion of installation projects – check if all warranty, maintenance and O&M paperwork received and if everything is to customers satisfaction – inform Finance department of any problems for credit control purposes
  • Advise Operations department when job is complete for invoicing purposes
  • Filing and keeping relevant paperwork up to date for and Installations department

Relationships and Roles

  • Maintain professional internal and external relationships that meet company core values
  • Pro-actively establish and maintain effective working team relationships with all departments
  • Education and Experience
  • Experience performing clerical duties and data entry in a commercial setting
  • Computer literate
  • Scheduling experience essential
  • H & S qualifications (desirable)

Key Competencies

  • Problem analysis and problem-solving
  • Ability to cope under pressure
  • Able to work using own initiative
  • Flexible approach
  • Organisation and planning
  • Good attention to detail
  • Pro-active
  • Able to multi-task and to finish tasks
  • Customer care
  • Good team player
  • Excellent written and verbal communication skills

 

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Installations Co-ordinator was last modified: April 9th, 2018 by Steve Bell

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